THE ASSESSMENT OF PARENTS’ PATIENT SATISFACTION WITH CHILDREN’S HEALTH CARE IN MAGADAN OBLAST: THE CASE OF MAGADAN REGIONAL CHILDREN HOSPITAL

At the moment, providing the population with affordable and high-quality health care is acquiring special social significance in Russia. Finding an effective solution for this challenge requires the development and implementation of new methodological and methodical approaches to planning, organizing, and financing of the health care system, and, first of all, studying and monitoring the quality of health care provided to the population. Patients’ satisfaction is one of the major criteria used when evaluating the quality of health care. A survey was conducted among the parents of child patients treated at Magadan Regional Children Hospital to assess their satisfaction with the health care provided to their children. The survey assessed the following criteria: the period of waiting for admission to hospital; nourishment; availability of medications and medical products; availability of medical and diagnostic equipment; frequency of receiving medical services on a fee basis; satisfaction with the conditions of hospital stay and the attitude of medical personnel towards the patients. The survey of Magadan Regional Children Hospital patients’ parents showed that the respondents were satisfied with health care in 97.3 % of the cases, out of which 78.5 % were satisfied, 12.3 % - more satisfied than dissatisfied, 6.5 % - not fully satisfied. 1.5 % of the respondents were not satisfied with the quality of health care.

assessment, satisfaction, parents, quality, health care, children, hospital, survey, questionnaire

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